If you are experiencing a medical or life threatening emergency CALL 911
State of Florida
Domestic Violence Hotline 1-800-500-1119
State of Florida
Abuse Registry Hotline
1-800-96ABUSE (2873)
Big Bend
211 Call 2-1-1 or (850) 617-6333 to access our free programs www.211bigbend.org
National Alliance on Mental Illness (NAMI)
(850) 841-3386 collinteeoff@embarqmail.com https://www.nami.org
Florida Department of Children & Families Offices
(Food Stamps, Medicaid and Cash Assistance)
ACCESS FL: 1 (866) 762-2237
FTS provides ACCESS accessibility to active FTS clients.
Bay County
500 West 11th Street Panama City, FL 32401
Phone: 850-872-4185
Fax: 850-747-5346
Jefferson County
185 East Walnut Street Monticello, FL 32344
Phone: 850-342-0039
Fax: 850-342-0493
Calhoun County, Franklin County, Gadsden County, Jackson County & Liberty County
6 South Key Street Quincy, FL 32351
Phone: 850-627-7666
Fax: 850-627-6548
Wakulla County & Leon County
2810 Sharer Road, Unit 24 Tallahassee, FL 32399
Phone: 1-866-762-2237
Fax: 850-414-5093
Gulf County
407 C Reid Avenue Port St. Joe, FL 32456
Phone: 850-229-6854
Fax: 850-227-7508
Taylor County & Madison County
757 SW Range Avenue Madison, FL 32340
Phone: 850-973-5089
Fax: 850-973-5014
Holmes County
117 South Waukesha Street Bonifay, FL 32425
Phone: 850-547-8544
Fax: 850-547-8537
Jackson, Calhoun, Liberty, Gadsden Area Resources
Jackson Hospital Marianna
Phone: (850) 526-2200
Calhoun County Health Department Blountstown
Phone: (850) 674-5645
Tallahassee Resources
Doctors’ Memorial Hospital Perry
Phone: (850) 584-0800
Tallahassee Memorial Behavioral Health Center
Tallahassee Phone: (850) 431-5100
Panama City Resources
Emerald Coast Behavioral Hospital
Bay County: (850) 763-0017
Outside of Bay County: 1 (800) 543-2919
Salvation Army
Domestic Violence Program
Office: (850) 769-7989
Hotline #1: (850) 763-0706
Hotline #2: 1 (800) 252-2597
Email: baycosadvp@comcast.net
Web Site: SVADVP-link
Mental Health America of Bay County (MHA)
1137 Harrison Ave Ste 1 Panama City, FL 32401-2468
Phone: (850) 769-5441
Email: mha1137@knology.net
National Alliance on Mental Illness (NAMI)
Bay County (850) 871-6936
Email: amibay@comcast.net
WebSite: www.nami.org
The Recovery Village https://www.therecoveryvillage.com/local-rehab-resources/florida/ is dedicated to providing the best treatment possible to those struggling with substance abuse and co-occurring disorders.
https://www.drugrehab.com/guides/domestic-abuse/ provides a guide to assist people dealing with abuse related crises, Domestic Abuse, Sexual Violence and Substance Abuse.
https://www.addictioncenter.com/ provides information regarding drug and alcohol addiction in Florida and connects individuals to treatment centers that fit their needs.
https://www.findhelp.org/ provides information regarding where to find free or reduced-cost resources like food, housing, financial assistance, health care and more by zip code
beaconhouse.org.uk/resources/ provides a variety of free mental health resources and information about where to find additional resources.
Frequently
Asked Questions
Stories of transformation
What should I expect during my first appointment?
Your first appointment is called an intake or initial consultation. Your therapist will ask questions about your background, current concerns, medical history, and what brings you in. This helps them understand your situation and determine the best approach for your care. The session is confidential and judgment-free. Come prepared to be open and honest about what you’re experiencing.
How often will I have therapy sessions?
The frequency of sessions depends on your needs and treatment plan. Many clients start with weekly sessions (typically 50-60 minutes). Some may benefit from twice-weekly sessions, while others transition to bi-weekly or monthly sessions as they progress. Your therapist will work with you to determine the best schedule for your situation.
Is everything I say confidential?
Yes, confidentiality is a cornerstone of our practice. Everything you share with your therapist is protected by law and professional ethics. Your therapist cannot share information without your written consent, with very limited exceptions:
- If you express intent to harm yourself or others
- If there is suspected child abuse or neglect
- If required by court order
Do you accept my insurance?
CWCSS accepts most major insurance plans including Medicaid, commercial insurance, and more. Please contact us at (850) 643-1033 or info@cwcssbh.com to verify your specific plan. We also offer self-pay options for those without insurance.
What if I need to cancel an appointment?
Life happens! We understand that sometimes you need to reschedule. Please provide at least 24 hours notice when possible to cancel or reschedule. Last-minute cancellations may result in a cancellation fee. Contact us at (850) 643-1033 to reschedule.
How long will I be in therapy?
The length of therapy varies based on your goals and needs. Some people benefit from short-term therapy (8-12 sessions), while others may continue longer. Your therapist will work with you to set goals and monitor progress. Therapy is not one-size-fits-all — your treatment plan is tailored to you.
How do I get started?
Getting started is simple! Call us at (850) 643-1033, email info@cwcssbh.com, or fill out our contact form on the Contact page. A team member will reach out to schedule your intake appointment, usually within 3-5 business days.
Mental Health Information & Education
Understanding Anxiety
Anxiety is a natural response to stress, but when it becomes overwhelming and interferes with daily life, treatment can help. Learn about anxiety symptoms and how therapy can provide relief.
Depression & Mood Disorders
Depression is more than just feeling sad—it affects how you think, feel, and function. Evidence-based therapy has strong outcomes for depression treatment.
Trauma & PTSD
Trauma can have lasting effects on mental and emotional health. Specialized trauma-informed therapy can help you process experiences and heal.
Family Relationships
Family challenges are common. Family therapy helps improve communication, resolve conflict, and strengthen connections.
Child Development & Behavior
Understanding normal child development and when to seek help. Resources for parents supporting their children’s emotional growth.
Coping Skills & Wellness
Practical strategies for managing stress, building resilience, and supporting your mental health between therapy sessions.
Crisis Support & Hotlines
Help is available 24/7 if you or someone you know is in crisis
National Suicide Prevention Lifeline
Free, confidential support 24/7. Available for suicide, crisis, or emotional distress.
Crisis Text Line
Free crisis support via text message, available 24/7.
NAMI Helpline
Information and support for mental illness and emotional health.
Florida Crisis Line
Available 24/7 in Florida for behavioral health crisis support.
Insurance & Payment Information
Insurance Plans Accepted:
CWCSS accepts Medicaid, commercial insurance, and other plans. We bill directly to your insurance whenever possible to minimize out-of-pocket costs.
Self-Pay Options:
For those without insurance, we offer self-pay rates on a sliding scale based on income. No one is turned away for lack of insurance.
Have Questions About Your Coverage?
Contact us at (850) 643-1033 or info@cwcssbh.com and we’ll help you understand your benefits.